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Return Window
Most products can be returned within 7 days of delivery if they arrive damaged, defective, or significantly different from what was ordered. Because Mohakash Store is a multivendor marketplace, exact return eligibility can vary by Vendor and product — check the product page or contact the Vendor directly via Messages before ordering if you have questions.
How to Request a Return or Refund
- Go to My Orders and open the order in question.
- Message the Vendor directly to explain the issue and request a return, replacement, or refund.
- If the item hasn't been marked as cash-collected yet, you can also request cancellation before delivery.
- If you can't resolve it with the Vendor, contact us via the Contact Us page and we'll help mediate.
Non-Returnable Items
For hygiene and safety reasons, certain items (e.g. opened baby feeding products, personal care items) may not be eligible for return unless received damaged or defective. The product listing will note if an item is non-returnable.
Refunds
Since orders are paid via Cash on Delivery, refunds for already-collected payments are issued via bank transfer or mobile financial service (bKash/Nagad/Rocket) once the return is approved and the item is received back by the Vendor. Refunds are typically processed within 5–7 business days of approval.
Cancellations
Orders can be cancelled free of charge any time before the courier collects payment on delivery. Once payment has been collected, it's treated as a return rather than a cancellation.